More consistent, predictable and cost-efficient IT services
Our Automation-First IT Support for Birmingham businesses can help take a huge load off your team and leave your organisation freer to work on what matters most.
Do any of the following issues sound familiar?
Are you feeling the pressure of needing to compete and improve your customer experience?
Are you doing more work than ever before whilst your budget is being squeezed?
And is the work growing in complexity?
Both the ever-evolving digital landscape and the chaos of our post-Covid future is putting more and more pressure on IT service desks. Thankfully, we have the solution with our innovative support services which average a world-class NPS of +86.
Our automation-first service desk solution can help
At the heart of our unique service proposition is Qualia, a custom-built Intelligent Service Management system. The enables us to deliver faster incident resolutions, greater self-service capabilities and much more, including:
More consistent end-user experiences
Cost savings over the long term with the elimination of more manual, repetitive tasks
More business-wide visibility with automated, intelligently assigned ticket generation
More time for support teams to spend on more complex issues
Improved uptime thanks to quicker resolutions and better data insights
Let's Talk
Book a meeting directly here.
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
Barj Duhra,Head of Technology Services & Support, Avanti West Coast
Our Partners
Plus, we’re just around the corner
Automation is certainly useful, but sometimes it’s great – or even necessary - to have a real person fix your problems. Should your business need it, our Birmingham based team is on hand to answer your calls or even pay you a visit as we're only a short drive away.
Talk to an IT automation expert about how you can start outsourcing your IT and create a more efficient, cost-effective business.