More consistent, predictable and cost-efficient IT services
Our Automation-First IT Support for Wolverhampton businesses can help take the strain from your team, leaving your workforce available to focus on what really matters.
Do any of these problems sound familiar?
Are you feeling the pressure of the competition and needing to improve your customer experience?
Is your workload piling up while your budget is being squeezed?
And is the work growing in complexity?
IT service desks are under more pressure than ever before, due to the ever-evolving digital landscape and the uncertainty of our post-pandemic future. Luckily, we have found the solution: our innovative support services which average a world-class NPS of +86.
Our automation-first service desk solution can help
At the heart of our unique service proposition is Qualia, a custom-built Intelligent Service Management system. Qualia allows us to deliver faster incident resolutions, greater self-service capabilities and much more, including:
More consistent end-user experiences
Long-term cost savings with the elimination of more manual, repetitive tasks
Increased business-wide visibility with automated, intelligently assigned ticket generation
More time for support teams to spend on more complex issues
Improved uptime due to quicker resolutions and better data insights
Let's Talk
Book a meeting directly here.
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
Barj Duhra,Head of Technology Services & Support, Avanti West Coast
Our Partners
Plus, we’re just around the corner
While automation is advantageous, sometimes you just need IT assistance from an expert face to face. If your business needs help, our team is close by and ready to offer solutions. We can answer queries by phone or visit you in person, thanks to our Wolverhampton base.
Speak to an IT automation expert today about how you can start outsourcing your IT and create a more efficient and cost-effective business.